Contact Policy

Effective Date: 9 July 2026

At Belvanti, we are committed to providing exceptional customer service and responding to all enquiries as efficiently as possible.

Contact Information

For all customer enquiries, please contact us at:

Email: admin@belvantistore.com

Our customer support team is available to assist with enquiries relating to:

• Orders and order status

• Shipping and delivery

• Returns and refunds

• Product information

• General customer support

• Website enquiries

Response Times

We aim to respond to all enquiries within 1–2 business days.

Response times may be longer during weekends, public holidays, promotional events or periods of unusually high enquiry volume.

Before Contacting Us

To help us assist you as quickly as possible, please include:

• Your full name

• Your order number (if applicable)

• The email address used to place your order

• A detailed description of your enquiry

• Any relevant photographs or supporting documentation

Failure to provide sufficient information may delay our response.

Returns and Refund Enquiries

All return and refund requests must be submitted by email before any product is returned.

Please include:

• Your order number

• The reason for your request

• Clear photographs of the product

• Supporting documentation required under our Return & Refund Policy

Returns sent without prior written authorisation may be refused.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us immediately.

While we will make reasonable efforts to assist, we cannot guarantee that changes or cancellations can be made once an order has entered processing or has been dispatched.

Product Enquiries

Our customer support team is happy to answer general questions about our products.

However, Belvanti does not provide medical advice. If you require medical guidance regarding the suitability of any product, please consult a qualified healthcare professional before use.

Respectful Communication

Belvanti is committed to maintaining a respectful environment for both customers and staff.

We reserve the right to limit or cease communication where correspondence contains abusive, threatening, discriminatory, harassing or inappropriate language or behaviour.

Business Hours

Customer enquiries are processed during our normal business operating hours. Enquiries received outside business hours will be attended to as soon as reasonably practicable.

Privacy

Any personal information you provide when contacting Belvanti will be handled in accordance with our Privacy Policy and applicable privacy laws.

Updates to This Policy

Belvanti may update this Contact Policy from time to time. Any changes will become effective when published on this website.

Thank you for choosing Belvanti. We appreciate your trust and look forward to assisting you.