Return & Refund Policy

Effective Date: July 9, 2026

At Belvanti, we are committed to providing premium-quality wellness products. Because our products are intended to be used consistently over time, we encourage customers to complete the full recommended usage period before assessing their results.

60-Day Satisfaction Guarantee

If you have used your Belvanti product exactly as directed for a minimum of 60 consecutive days and have not achieved satisfactory results, you may be eligible to request a refund under our 60-Day Satisfaction Guarantee.

As individual results vary, refund requests based on lack of results will only be considered after the full 30-day usage period has been completed.

Eligibility Requirements

To be eligible for consideration, you must provide all of the following:

• Your order number or proof of purchase.
• Clear photographs of the product showing it has been used over the 60-day period.
• Clear before-and-after photographs where applicable.
• A brief explanation confirming the product was used exactly as directed for at least 30 consecutive days.
• Any additional information reasonably requested by our Customer Support team to verify your claim.

Refund requests must be submitted within 14 days after completing the 30-day usage period.

Incomplete applications or applications without sufficient supporting evidence may be declined.

Return Authorisation Required

Do not return your order without contacting us first.

All returns require prior written approval from Belvanti and a Return Authorisation (RA) before being sent.

Returns received without prior authorisation may be refused or returned to the sender.

Return Conditions

If your return request is approved:

• Products must be returned in their original packaging where reasonably possible.
• Customers are responsible for all return shipping costs unless otherwise required by applicable law.
• We strongly recommend using a tracked shipping service, as Belvanti is not responsible for items lost or damaged during return transit.
• Refunds will only be processed once the returned product has been received and inspected where a return is required.

ORDER CANCELLATIONS & ACCIDENTAL PURCHASES

Once an order has been processed, fulfilled, or dispatched, it can no longer be cancelled or modified.

Customers are responsible for reviewing their order details, including products selected, quantities, shipping addresses, and total purchase amounts, before completing checkout.

Accidental Purchases & Change of Mind

Refunds will not be issued solely because a customer:

• Placed an order accidentally.
• Changed their mind after purchasing.
• No longer wants the product.
• Ordered the incorrect quantity.
• Requests cancellation after the order has been processed or dispatched.

Orders Already Processed or Dispatched

Once an order has been processed, fulfilled, or dispatched, Belvanti incurs fulfilment, handling, and shipping costs that may not be recoverable.

For this reason, orders that have already been dispatched are not eligible for cancellation or refunds based solely on accidental purchases or changes of mind.

Customers who wish to cancel an order must contact Belvanti before the order enters processing or fulfilment. Cancellation requests cannot be guaranteed once an order has been placed.

60-Day Satisfaction Guarantee

This cancellation policy does not affect eligibility under Belvanti's 60-Day Satisfaction Guarantee.

Customers who meet the requirements outlined in our Satisfaction Guarantee may still submit a refund request in accordance with those terms.

Consumer Rights

Nothing in this policy excludes, restricts, or modifies any rights customers may have under applicable consumer protection laws.

Satisfaction Guarantee Limitations

To help prevent misuse of our Satisfaction Guarantee:

• Only one satisfaction guarantee refund is permitted per customer.
• Only one satisfaction guarantee refund is permitted per household.
• Only one satisfaction guarantee refund is permitted per shipping address.
• Only one satisfaction guarantee refund is permitted per payment method.
• Belvanti reserves the right to refuse future refund requests where repeated claims indicate abuse of the policy.

Refunds Will Not Normally Be Approved If

Refund requests may be declined if:

• The product has been used for fewer than 60 consecutive days.
• The product was not used according to the recommended directions.
• Proof of purchase is not provided.
• Required photographs or supporting documentation are not supplied.
• The request is submitted outside the required timeframe.
• The product was purchased from an unauthorised retailer or reseller.
• The product has been intentionally damaged, altered, misused or improperly stored.
• There is evidence of fraudulent activity, policy abuse or misuse of promotional offers.
• Multiple claims have been made in breach of this policy.

Promotional Purchases

Unless otherwise stated, products purchased using promotional credits, gift cards, clearance sales or special promotional offers are not eligible for refund under the Satisfaction Guarantee.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or you receive an incorrect item, please contact our Customer Support team within 7 days of delivery.

Please include:

• Your order number.
• Clear photographs of the packaging.
• Clear photographs of the product and the issue.

We will assess the claim and, where appropriate, arrange a replacement, refund or other remedy.

Order Cancellations

Orders are processed as quickly as possible.

Once an order has entered processing or has been dispatched, it cannot be cancelled. If your order has not yet entered processing, please contact us immediately and we will do our best to assist.

Refund Processing

Approved refunds will be issued to the original payment method only.

Please allow 5–10 business days after approval for your financial institution to process the refund. Processing times may vary depending on your payment provider.

Contact Us

To request a refund or discuss your order, please contact our Customer Support team and include your order number together with all required supporting documentation.

Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any rights or remedies that you are entitled to under applicable consumer protection laws. Where required by law, customers remain entitled to remedies for products that are faulty, unsafe or not as described

Contact Us

If you wish to request a return or refund, you must first contact our Customer Support team to obtain a Return Authorisation (RA). Returns sent without prior authorisation may be refused.

Please email: belvantiadmin@gmail.comand include:

• Your full name
• Your order number
• The reason for your return request
• Clear photographs of the product and packaging
• Before-and-after photographs (where applicable)
• Any additional information that supports your claim

Returns & Refund Enquiries:

belvantiadmin@gmail.com

Our support team aims to respond to all enquiries within 1–2 business days.